FAQs

General NextLeap Questions

What is NextLeap Skincare?

NextLeap is a clean, effective skincare brand focused on targeted serums for anti-aging and cold sore care.

Can I use both serums together?

Yes! Use Glow daily for anti-aging benefits and Cold Sore Care during outbreaks.

Are your products safe for sensitive skin?

Absolutely. Both formulas are fragrance-free and dermatologist-tested.

How long does shipping take?

Orders typically ship within 1-2 business days, with delivery in 3-7 days depending on location.

What is your return policy?

We offer a 30-day satisfaction guarantee. Contact support for returns or exchanges.

Are your products vegan and cruelty-free?

Yes, NextLeap products are 100% vegan and never tested on animals.

Could I use Glow for a cold sore since I have it readily available?

Yes, with 10% Tranexamic acid, Glow would provide helpful benefits right away. Cold Sore Care could then also be used when on hand.

NextLeap Glow

What skin concerns does NextLeap Glow target?

NextLeap Glow fades hyperpigmentation, melasma, acne marks, and redness—while improving texture, hydration, and firmness. Ideal for dull, uneven, or mature skin.

How do I use this in my routine?

Recommended use is twice daily, morning and night. Apply an amount according to size of area being treated and rub in gently. 1 small drop for spot treatment, 2-3 pea sized drops for the entire face. If desired, 2-3 drops for neck and décolletage, and for hands and forearms. May be used with a moisturizer, antioxidants and other products, preferably using the Glow Serum first.

Can I use this with other actives like retinol or vitamin C?

Yes, but beginners or sensitive skin types should alternate use to avoid overload. For example, Glow one night, retinol or vitamin C the next.

When will I see results?

Some see brighter, more even skin within 2–4 weeks; significant improvements after 6–12 weeks of consistent use.

Will it make my skin peel or purge?

This serum isn’t an exfoliant like AHAs or retinol, so peeling is unlikely. Mild dryness or tingling may occur initially but usually fades quickly.

Can I use this in the morning?

You can, but we recommend night use to maximize repair. If used during the day, always apply broad-spectrum SPF to protect your skin.

What’s the texture like?

Lightweight, fast-absorbing, and layers well under other products.

NextLeap Cold Sore Care

Why is Cold Sore Care such an important advance?

Because cold sores - fever blisters - herpes outbreaks are not life-threatening, this has been a neglected area, with no significant new products in over 20 years. And the old products never worked that well for many people! The new “cosmetic” approach of NextLeap promises to bring relief to many who have been searching a long time.

Do I need to use NextLeap underneath (prior to) another product?

No, it works well on its own. But for melasma or dark spots, you may see faster results by layering it under another corrector or exfoliator, since they target discoloration differently. For a more powerful brightening routine, try pairing it with NextLeap Glow—our dedicated dark spot and anti-aging serum formulated with a potent blend of tranexamic acid, niacinamide, and copper peptides. Similarly, for cold sores, layering it under Abreva or other topicals may enhance your results.

What if I don’t use another cold sore product now?

There are many cold sore products easily available. The most commonly used is Abreva®, or its generic equivalent Docosanol 10%, which do not require a prescription. Zovirax® cream, or generic acyclovir cream, is the most common topical antiviral product used against cold sores, but it requires a prescription. There are a number of other good products available online or at the drugstore that will also work well with NextLeap Cold Sore Care.

(“Abreva” and “Zovirax” are trademarks of the GSK group of companies.)

Cold Sore Care seems expensive for the amount of product?

We priced NextLeap similar to the cost of the double tubes of Abreva® which together contain the same amount of product as a NextLeap Cold Sore Care tube. The cost of Zovirax®/acyclovir cream and other prescription products is much higher. The inexpensive products that treat symptoms, like pain or itching, don’t address the key issue of resolving the appearance of the cold sore.

Why is Cold Sore Care better for use against cold sores than other skin discoloration products that contain Tranexamic Acid?

The complete answer to this question is a trade secret. But we can say that NextLeap has been specifically formulated to brighten cold sores or fever blisters in addition to other types of skin discoloration. In addition, it has been formulated and tested for compatibility with cold sore treatments, for those who want to use NextLeap underneath them.

How do I apply NextLeap Cold Sore Care?

Users typically will either apply with a clean cotton swab or if using their fingers will wash their hands before and after application.

Can I wait to order Cold Sore Care until my cold sore outbreak has started?

All cold sore products work better the sooner they are started. Therefore you should have NextLeap Cold Sore Care available, and any other cold sore or fever blister product you want to use, so that you can start applying them immediately upon the sensation of the first symptoms.

How often do I use Cold Sore Care?

When using on its own, apply 3–4 times daily—or as often as every 2 hours—for cold sores, until fully healed. For dark spots or discoloration, apply morning and night until you’re happy with the results.

If using under another product, follow that product’s frequency instructions and apply NextLeap first, letting it absorb fully before layering.

For dark spots, how long does it take NextLeap Cold Sore Care to work?

You may see some brightening within a month, but full results can take up to 3 months. For faster or more targeted dark spot treatment, consider pairing it with NextLeap Glow—our multi-benefit anti-aging serum designed to visibly fade discoloration with a higher concentration of tranexamic acid plus niacinamide and copper peptides. Used together, they can support clearer, more radiant skin.

Why does the tube feel empty?

The tube contains a full 4 grams of gel but it seems very light especially if the tube has been lying down. Store standing upright on cap for complete dispensing.